Last revised: October 2026 · Effective date: Immediate
Table of Contents
1. Introduction
2. Information We Collect
3. How We Use Your Information
4. Payment & M-Pesa Security
5. Order Fulfillment & Couriers
6. Data Retention
7. Your Rights & Choices
8. Contact Our Privacy Team
At Terra Skincare (“we”, “our”, or “us”), we respect the sanctity of your privacy as deeply as we care for the goods we curate. This Privacy Policy describes how we collect, process, store, and safeguard your personal information when you visit our website, place orders, or communicate with our studio.
By accessing our website and utilizing our services, you consent to the information handling practices described herein. We adhere to the Kenya Data Protection Act (2019) and international best practices for consumer data security.
We only gather information necessary to provide you with an exceptional shopping experience:
Contact & Identification Data: Full name, telephone number (for order notifications and M-Pesa push prompts), and email address.
Delivery Details: Physical delivery address, county, apartment/estate details, and specific courier instructions.
Account Credentials: If you register an account, we securely store your encrypted password and saved preferences (e.g. wishlist items).
Transaction History: Details of products ordered, totals, order numbers, and fulfillment status.
Technical & Usage Data: Anonymized browser type, operating system, page visits, and session activity to ensure website stability.
Your information is utilized exclusively for legitimate business and fulfillment purposes:
• Processing orders, generating invoices, and confirming payments.
• Dispatching orders via our partner couriers and sending real-time SMS / email tracking updates.
• Answering inquiries, managing returns, and offering studio customer assistance.
• Improving website navigation, catalog relevance, and server response times.
• Sending seasonal collection announcements (only with your explicit opt-in consent; you may unsubscribe at any time).
We take financial security with utmost seriousness. Terra Skincare does not store your M-Pesa PIN, card numbers, or CVV security codes on our servers.
M-Pesa transactions are handled through secure, encrypted payment gateways certified by Safaricom. All payment data transmissions utilize TLS/SSL encryption with industry-standard protocols.
We never sell, rent, or trade your personal data to third-party advertisers. We only share necessary contact and delivery data with verified service providers:
• Logistics Partners: Local Nairobi couriers and national parcel operators who require your phone number and destination address to execute delivery.
• Transactional Messaging: Automated SMS and email notification relays for dispatch notifications.
We retain order records for legal, taxation, and warranty fulfillment requirements. You may request the deletion of your customer profile and account credentials at any time by contacting our support concierge.
Under data privacy regulations, you retain full sovereignty over your information:
• Access & Portability: Request a copy of the personal information we hold about you.
• Rectification: Request correction of any inaccurate or outdated information.
• Erasure: Request the deletion of your account and personal history.
• Opt-Out: Unsubscribe from marketing communications at any time via the one-click link in our emails.
For any questions regarding this Privacy Policy or how your personal information is handled, please reach out directly:
Terra Skincare Privacy Concierge
Email: support@terraskincare.com
Studio: Westlands, Nairobi, Kenya
Response timeframe: Within 24–48 business hours